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titleThe linked page for document signing cannot be opened.

In this situation, we recommend simply clicking the link in a different browser. Or as appropriate updating your current browser. Problems like this can be caused e.g. by Internet Explorer.

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titleI’m I am a member of a the workspace team , and I can only see 3 credits on documents in my account to use, or I do not can't see the credit balance for of documents in the main account.kredity, případně nevidím zůstatek kreditů u hlavního účtu.

We are still working on clearing this aspect up for our users. At present, your account information only shows modification. At the moment you will only see the 3 bonus credits that documents you received during registration. However, in reality you are drawing from the credits when you registered in your account. But you will actually be drawing the documents of the main account into whose workspace you were invited to.

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titleI didn't receive the verification SMS before signing the document, now what?

SMS notifications should normally arrive within a few seconds. Please always make sure that the phone number has been entered in the correct format (without spaces and, for foreign numbers, with the area code). If the message does not arrive, we recommend restarting the phone (switching it off and on). If this does not help, please send us an email to help@signi.cz with the phone number so we can check where the problem is.

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titleCan I choose the order of signers?

Of course! When sending any document for signature, or for approval, you can set the order of the signers by checking the "Select the order of the signers" option.

Use the arrow on the right or the icon on the left of a contact to move a contact, changing the given client’s signing order. The document will then “journey” from one user to the next in precisely the order you defined.

If you want to have the counterparty sign the document first, then click on "Send without my signature" in the content of the document. This action will send the document to the counterparties for signature first, and once signed you will be able to insert your signature.

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titleHow to send a document / attachment without a signature?

Of course, you can send any document without having to sign it. There are two ways to do this:

  • Send a document that only goes to note: in the document header, select the "approves" role for the signer. This way the system will not require the person to sign the document.

  • If it is only an attachment to the main document, i.e. you are sending multiple files at once and you do not want to sign one or more attachments, you need to remove the signatures for each attachment separately. You do this in the content of the document before adding the signature fields. Select Edit signers. For a detailed description, see this chapter.

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titleI have created an account, but I can't invite team members to it, the Team item is missing in my settings.

If the workspace has been set up in the name of an individual, you cannot add team members to it. It is recommended to delete the workspace and create a new one. When creating a workspace this time, select the Legal entity tab. For more detailed instructions, see the chapter Working with Workspaces.