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Our Client’s Most Frequently Asked Questions

Je možné, že protistrana má příliš aktivní antispam. Doporučujeme proto prověřit složku se spamem, případně promoakcemi.
V nastavení workspace můžete také jako admin a Navrhovatel nastavit zasílání notifikací pomocí SMS. Protistrana pak může dokument jednoduše podepsat i přes telefon.
Druhá varianta je, že bylo určeno pořadí podepisujících a daná osoba ještě není na řadě s podepisováním. Při určeném pořadí se vždy čeká na podpis nebo schválení od předchozího účastníka. V případě, že posíláte více dokumentů najednou, je nutné, aby protistrana podepsala, případně odsouhlasila každý z dokumentů.
Pokud potvrdí pouze jednu přílohu, dokument bude nadále čekat na dokončení.
Také je možné, že v procesu podepisování kromě již podepsaných protistran figuruje i někdo v roli schvalovatele. Dokument je tedy podepsán všemi, ale tváří se jako nepodepsán a čeká na dokončení, protože chybí schválení jedné nebo více protistran.
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titleProtistrana neobdržela notifikaci o zaslaném dokumentu.
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titleProtistrana dokument podepsala, ale v aplikaci ji stále vidím jako čekající na podpis, případně na schválení.
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titleLink pro podepsání dokumentu není funkční.

Navrhovatel návrh dokumentu změnil, odstranil, případně návrh expiroval. V tomto případě je nutné kontaktovat navrhovatele daného dokumentu.

V tomto případě doporučujeme link pouze otevřít v jiném prohlížeči. Případně si aktualizovat váš stávající prohlížeč. Tyto potíže může způsobovat třeba prohlížeč
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titleLink pro podepsání dokumentu nelze otevřít.
The counterparty has not received a notification for a document I sent.

It is possible that the counterparty’s anti-spam protection is “being too helpful.” We therefore recommend that they check their spam folder (and their Promotions folder if appropriate).

As an admin and/or Proposer, you can also use the workspace settings to set up the sending of notifications via SMS. The counterparty will then be able to easily sign documents over their phone as well.

The other possible problem here is that you may have set a signature order, and the given person may not yet be in line for signing. When a signature order has been set, Signi always waits for signing or approval from the preceding party.

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titleThe counterparty has signed the document, but I still see it in the application as awaiting signature (or approval).

If you are sending multiple documents at once, the counterparty must sign, or as appropriate approve of, every one of those documents.

If they only approve one attachment, the document will still be waiting for completion.

It is also possible that someone in the role of approver is waiting in the signing process in addition to the counterparties that have already signed. In this situation, the document can be signed by everyone and still behave like an unsigned document and be awaiting completion, because approval from one or more counterparties is still missing.

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titleThe link for document signing is not working.

This generally means that the proposer has changed or deleted the document proposal, or the proposal has expired. In this situation, you need to contact the given document’s proposer.

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titleThe linked page for document signing cannot be opened.

In this situation, we recommend simply clicking the link in a different browser. Or as appropriate updating your current browser. Problems like this can be caused e.g. by Internet Explorer.

Na této úpravě ještě pracujeme. V tuto chvíli na svém účtu uvidíte opravdu pouze 3 bonusové kredity, které jste obdrželi při registraci. Reálně budete čerpat ale kredity hlavního účtu, do jehož workspace jste byli pozváni
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titleJsem členem týmu workspace a na účtu vidím pouze 3 kredity, případně nevidím zůstatek kreditů u hlavního účtu.
I am a member of the workspace team and I can only see 3 documents in my account to use, or I can't see the balance of documents in the main account.

We are still working on this modification. At the moment you will only see the 3 bonus documents you received when you registered in your account. But you will actually be drawing the documents of the main account whose workspace you were invited to.

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titleI didn't receive the verification SMS before signing the document, now what?

SMS notifications should normally arrive within a few seconds. Please always make sure that the phone number has been entered in the correct format (without spaces and, for foreign numbers, with the area code). If the message does not arrive, we recommend restarting the phone (switching it off and on). If this does not help, please send us an email to help@signi.com with the phone number so we can check where the problem is.

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titleCan I choose the order of signers?

Of course! When sending any document for signature, or for approval, you can set the order of the signers by checking the "Select the order of the signers" option.

Use the arrow on the right or the icon on the left of a contact to move a contact, changing the given client’s signing order. The document will then “journey” from one user to the next in precisely the order you defined.

If you want to have the counterparty sign the document first, then click on "Send without my signature" in the content of the document. This action will send the document to the counterparties for signature first, and once signed you will be able to insert your signature.

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titleHow to send a document / attachment without a signature?

Of course, you can send any document without having to sign it. There are two ways to do this:

  • Send a document that only goes to note: in the document header, select the "approves" role for the signer. This way the system will not require the person to sign the document.

  • If it is only an attachment to the main document, i.e. you are sending multiple files at once and you do not want to sign one or more attachments, you need to remove the signatures for each attachment separately. You do this in the content of the document before adding the signature fields. Select Edit signers. For a detailed description, see this chapter.

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titleI have created an account, but I cant invite team members to it, the Team item is missing in my settings.

If the workspace has been set up in the name of an individual (natural person), you cannot add team members to it. It is recommended to delete the workspace and create a new one. When creating a workspace this time, select the Legal entity tab. For more detailed instructions, see the chapter Working with Workspaces.

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titleWhat is the maximum document size for uploading to Signi application?

The maximum size of a document for signature, that you can easily upload to Signi is 20 MB.