FAQ

It is possible that the counterparty’s anti-spam protection is “being too helpful.” We therefore recommend that they check their spam folder (and their Promotions folder if appropriate).

As an admin and/or Proposer, you can also use the workspace settings to set up the sending of notifications via SMS. The counterparty will then be able to easily sign documents over their phone as well.

The other possible problem here is that you may have set a signature order, and the given person may not yet be in line for signing. When a signature order has been set, Signi always waits for signing or approval from the preceding party.

If you are sending multiple documents at once, the counterparty must sign, or as appropriate approve of, every one of those documents.

If they only approve one attachment, the document will still be waiting for completion.

It is also possible that someone in the role of approver is waiting in the signing process in addition to the counterparties that have already signed. In this situation, the document can be signed by everyone and still behave like an unsigned document and be awaiting completion, because approval from one or more counterparties is still missing.

This generally means that the proposer has changed or deleted the document proposal, or the proposal has expired. In this situation, you need to contact the given document’s proposer.

In this situation, we recommend simply clicking the link in a different browser. Or as appropriate updating your current browser. Problems like this can be caused e.g. by Internet Explorer.

We are still working on clearing this aspect up for our users. At present, your account information only shows the 3 bonus credits that you received during registration. However, in reality you are drawing from the credits of the main account into whose workspace you were invited.